(STALK is a nice acronym for this, though SKLAT keeps everything in order.)
1. SMILE: Pretend this is the best part of your day. You came here to get something that will make you happy. This shouldn’t feel like a trip to the bank.
2. KNOW THYSELF: If possible, make your decision before you get to the register. PLEASE also choose the size of your drink at the same time. This issue will get its own post.
3. LISTEN: Your barista may be trying to help you. S/He will stop if you roll over all the helpful attempts with demands.
4. ASK QUESTIONS: We know a bunch. It’s part of our job. It’s much easier to have a dialogue than remake your drink.
5. THANK YOU: If this isn’t an automatic response when someone does something for you, send this list to your parents.
Because of these simple actions, customers have received countless free drinks, size upgrades, extra espresso, free soy, and more free drinks the next day/week/month/life. Kindness goes a long way. And this list doesn’t mention the power of tips, though it’s certainly always appreciated. (I’m winking.)
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